FAQs

You can purchase On Call Express meter and test strips online.

• Blood Glucose Meter

• 10 Test Strips

• Control Solution 1

• 10 Sterile Lancets

• Lancing Device

• Clear Cap

• Carrying Case

• User’s Manual

• Quick Reference Guide

• Warranty Card

• Logbook

The On Call Express meter does not require coding. That’s one less step for you.

The glucose range for the system is 20 – 600 mg/dL.

• Blood Glucose Meter

• 100 Test Strips

• Control Solution 1

• 100 Sterile Lancets

• Lancing Device

• Clear Cap

• Carrying Case

• User’s Manual

• Quick Reference Guide

• Quick Start Card

• Warranty Card

• Logbook

On Call Express meter II and On Call Express test strips are available over the counter; no prescription is needed.

You can purchase On Call Express II meter and test strips online.  

If “HI” appears on the display, the measured concentration value is above 600 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  If “LO” appears on the display, the measured concentration value is below 20 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  Refer to the On Call Express User Manual for more information and contact your physician as needed.

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express User Manual for more information.

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Yes, the meter is compatible with On Call Care Alliance – a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports.  To download reading from your meter to On Call Care Alliance, you will need to use a universal micro USB cable.  You can purchase a micro USB cable on Amazon.

The On Call Express II meter does not require coding. That’s one less step for you.

The glucose range for the system is 20 – 600 mg/dL.

• Blood glucose meter

• Carrying case

• User’s manual

• Quick Reference Guide

• Warranty Card

• Logbook

You can purchase On Call Express Voice meter and test strips online.

Yes.  Meter set up and measurement results are audible.

On Call Express Voice is available in English and Spanish.

If “HI” appears on the display, the measured concentration value is above 600 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  If “LO” appears on the display, the measured concentration value is below 20 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  Refer to the On Call Express Voice User Manual for more information and contact your physician as needed.

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express Voice User Manual for more information.

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Yes, the meter is compatible with On Call Care Alliance – a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports.  To download reading from your meter to On Call Care Alliance, you will need to use a universal micro USB cable.  You can purchase a micro USB cable on Amazon.

The On Call Express Voice meter does not require coding. That’s one less step for you.

The glucose range for the system is 20 – 600 mg/dL.

On Call Express Mobile meter and On Call Express test strips are available over the counter; no prescription is needed.

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express Voice User Manual for more information.

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Yes, the meter is Bluetooth enabled. You can set up and pair your On Call Express Mobile with On Call Care Alliance[link] and glooko.

The On Call Express Mobile meter does not require coding. That’s one less step for you.

The glucose range for the system is 20 – 600 mg/dL.